Shipping policy

Shipping, Pickup and Local Delivery Policy

Last updated: August 5, 2026

Roz Naturalz and More, including Tasti3st Tr3ats, is based in Georgia. This policy explains how physical orders are made available for pickup and local delivery.

Standard Shipping

We currently do not offer standard parcel or nationwide shipping for prepared meals, refrigerated desserts or other perishable foods. Please do not select a standard shipping option for these products unless one is specifically displayed during checkout.

Résumé assistance, consulting, remote software support and other digital services are not physical products and will not be shipped. Service instructions and appointment information will be provided separately.

Order Preparation

Food is prepared according to the date and time selected or displayed during checkout. Our regular soft-opening food service days are Thursday and Sunday, although bakery and catering availability may vary.

Preparation times, ordering deadlines and product availability may differ by menu. Customers are responsible for reviewing the product description and order information before completing checkout.

Customer Pickup

Customers may select pickup when that option is available during checkout. Pickup is available only at the confirmed location, date and time shown in the order confirmation.

Customers should wait until they receive notification that their order is ready before arriving. The customer may be asked to provide the order number and the name used to place the order.

Orders should be collected during the confirmed pickup window. Because prepared food is perishable, we cannot guarantee its quality or availability when pickup is significantly delayed. Contact us as soon as possible if you expect to be late.

Local Delivery

Local delivery is offered only to eligible Georgia addresses within our designated service area. Availability, delivery fees, minimum-order requirements and time slots are calculated or displayed during checkout.

Delivery may be completed by our business or an authorized third-party courier, such as DoorDash, Uber, Roadie or another delivery provider available through our delivery-management service. The courier provider may vary according to availability.

Delivery times are estimates and may be affected by traffic, weather, order volume, courier availability, road closures or other circumstances outside our reasonable control.

Delivery Address and Contact Information

Customers are responsible for providing:

  • A complete and accurate delivery address

  • Apartment, suite, building or gate information

  • A working telephone number

  • Any instructions needed to locate the delivery entrance

We are not responsible for delays caused by missing or inaccurate customer information. If a delivery cannot be completed because of incorrect information, an inaccessible location or an unavailable recipient, additional delivery charges may apply. A refund is not guaranteed when the delivery failure results from information or access issues within the customer’s control, subject to applicable law.

Delivery Receipt and Food Safety

An order is considered delivered when it is handed to the customer or left at the location authorized in the order instructions and delivery confirmation.

Customers should retrieve unattended deliveries promptly. Hot food should be consumed promptly or stored safely, and refrigerated products should be refrigerated immediately. We are not responsible for deterioration caused by an order remaining unattended after confirmed delivery.

For food-safety reasons, a prepared-food order cannot be returned to the kitchen or redelivered after a completed delivery attempt.

Missing, Incorrect or Damaged Orders

Please inspect your order promptly after pickup or delivery. If an item is missing, incorrect or materially damaged, contact us through the website contact form as soon as reasonably possible. Include:

  • Your name and order number

  • A description of the problem

  • Clear photographs when applicable

We will review the order and determine an appropriate resolution under our posted Refund Policy and applicable law. Available resolutions may include replacement, store credit or refund of the affected item.

Delays and Unavailable Items

If we cannot fulfill an order within the time promised, we will contact the customer using the information provided with the order. Depending on the circumstances, the customer may be offered:

  • A revised fulfillment time

  • A reasonable substitution with customer approval

  • Cancellation of the unavailable item or order

  • A refund for merchandise that cannot be fulfilled

We will not substitute an item without the customer’s approval when the substitution would materially change the order or involve an allergy concern.

Severe Weather and Safety

Pickup or delivery may be delayed, rescheduled or canceled when severe weather, unsafe road conditions, power outages, government orders or other emergencies make fulfillment unsafe or impractical. If we cancel an unfulfilled order, we will notify the customer and issue an appropriate refund.

Catering and Large Orders

Catering, custom cakes and large orders may have separate preparation times, delivery charges, deposits, cancellation deadlines and service terms. Any written terms provided with a catering or custom-order invoice will apply in addition to this policy.

Repair Equipment Transportation

Laptop or computer pickup and return delivery, when offered, will be arranged separately. Repair transportation charges, service-area limitations and equipment-handling terms will be disclosed before the service is confirmed.

Contact Us

Questions about pickup, delivery or an existing order should be submitted through the Contact page on our website. Include your order number so we can assist you promptly.